Please email us with any questions not addressed on this page. email@example.com
Q: Does it take longer to get my holds if I choose color?
A: Yes if you choose your color the lead time is 30 days. The reason for this is that our holds are produced in a factory that produces many other holds related products and it take time to switch the color being made.
Q: Do you ship international?
A: We do ship international except for Japan. In Japan contact firstname.lastname@example.org
Q: If I order and don't choose color what color do I get?
A: If you don't choose a color one of the offered colors will be randomly selected.
Blue, Green, Red, Yellow, Orange, and Black
Q: What shipping company does Urban Plastix use?
A: We use mostly UPS, but is you desire a different shipper just email email@example.com after you place your order and specify your desired shipper.
Q: How can I tell how big the holds are?
A: The metro card in each photo is the same size as a credit card.
Q: What is the typical wait for an order to ship?
A: Most website order will ship in 6-10 business days. If color is specified you will be emailed and a time frame given. This is usually 10-15 business days.
Q: Can I pay by check?
A: You can pay by check. At checkout choose the payment option "check". You will receive an email shortly after you order confirming your order. CC is preferred for smaller orders
Q: How long does it take an order to ship?
A: This depends on the size of course but most orders are made to order so most orders under 20 sets take 2 weeks to ship. Small order, 1-5 sets should ship within a couple days.
Q: How long does a color specific order take to ship?
A: Since all color specific orders are made to order the lead time is usually 30 days. This does vary. Smaller orders of this nature will ship quicker.
Q: How do I set up an account?
A: There are two ways to set up an account. 1st you can make a purchase and create an account at checkout. And 2nd email your info, name, shipping address, and gym you buy for if you do, to firstname.lastname@example.org. Once your account is approved you will receive and email with a link to activate the account.
Q: How does your loyalty program work?
A: Our loyalty program is based on number of orders. Once you place an order you will get 5% on all future orders. The percentage goes up two more times. Once to 7% after your 3rd order and then to 10% after your 5th order.
There will be more FAQ's coming soon...